Refund & Cancellation Policy

Thank you for shopping at ConceptEdge Academy

1. Overview

This Refund & Cancellation Policy applies to all purchases made on our platform, including courses, test series, study materials, and other digital learning resources. By purchasing any product or service, you agree to the terms outlined in this policy.

2. Nature of Products

All our offerings are digital educational services, including but not limited to:

  • Recorded courses
  • Live classes
  • Test series and mock exams
  • Study materials (PDFs, notes, etc.)

These are classified as non-tangible and irrevocable digital goods.

3. No Refund Policy

Once a purchase is completed and access is granted:

All sales are final. No refunds, cancellations, or exchanges will be entertained.

This is because:

  • Digital products are delivered instantly
  • Content can be accessed, downloaded, or consumed immediately
  • Such products are treated as non-returnable under Indian e-commerce practices

4. Exceptional Cases

Refunds may be considered only in the following limited situations:

  • Duplicate payment made by mistake
  • Payment deducted but access not provided within a reasonable time
  • Technical failure from our platform preventing access

In such cases:

  • You must contact us within 48 hours of payment with at least proper legitimate documents of proof
  • Refunds (if approved) will be processed to the original payment method

5. No Refund Scenarios

Refunds will NOT be provided in the following cases:

  • Change of mind after purchase
  • Lack of time, interest, or commitment
  • Dissatisfaction due to personal expectations
  • Failure to clear the exam
  • Partial or full consumption of course content
  • Device, internet, or user-side technical issues

6. Course Access & Usage

  • Access to courses is provided as per the plan purchased
  • Sharing login credentials is strictly prohibited
  • Any misuse may lead to suspension without refund

7. Compliance with Indian Laws

This policy is framed in accordance with:

  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020
  • Information Technology Act, 2000

As per Indian law:

  • Online courses are considered services, and users are consumers
  • Platforms can enforce clear “No Refund” policies if disclosed transparently before purchase

However:
If any service is found to be deficient, misleading, or not delivered as promised, users retain the right to seek remedy under applicable laws.

8. Grievance Redressal

If you face any issue, you can contact us:

📧 Email: primukh.gap@gmail.com

Response Time: Within 48 working hours
Resolution Timeline: Up to 7–10 working days

9. Policy Updates

We reserve the right to modify this policy at any time without prior notice. Updated versions will be published on this page.

10. User Acknowledgement & Consent

By purchasing any product on this platform, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.